If you are not completely satisfied with your purchase, you may send the items back in its original, unused condition within 28 days of the delivery date after contacting info@divineityfashion.com for an exchange or store credit. Please note: for hygiene reasons, we cannot accept returns or exchanges on earrings/pierced jewellery and bodysuits.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel by special delivery or using a delivery service that insures you for the value of the goods. The cost of sending the original item to Divineity Girl Apparel is the customer’s responsibility. We will compensate by covering the cost of sending the exchange item to you. We therefore ask that you provide a confirmation of proof of posting.
We will review the returned package and contact you to let you know that your exchange has been accepted. We will issue a store credit or an exchange on receipt (excluding the original delivery charge), providing our goods are undamaged and returned in a re-sellable condition
Please allow 5 working days (from the date we receive the returned item) for an exchange to be processed.
We reserve the right to withhold a refund if goods are not returned in their original condition and/ or if our goods have been damaged after point of sale through misuse or carelessness.
Still have questions? Email us at info@divineityfashion.com with your full name & order number and we will get back to you within 12 hours.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at divineitybyjibs@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at divineitybyjibs@gmail.com and send your item to: Divineity by Jibs , 75 Red Canyon Way, Fort Saskatchewan AB T8L 0E7, Canada.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Divineity by Jibs , 75 Red Canyon Way, Fort Saskatchewan AB T8L 0E7, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.